Refund policy

Automatic reversals

If a service fails to deliver, the amount is returned to your wallet automatically, usually within the same minute. You do not need to open a ticket for this, and you do not need to ask.

Delivered but not received

Where the network reports a successful delivery but the recipient did not get the value, send us the transaction reference. We raise it with the provider. These cases are resolved on the provider's timeline, which is typically 24 to 72 hours.

Wrong recipient number

A top-up sent to a number you typed incorrectly cannot be recalled once the network has delivered it. Check the number before confirming — saved beneficiaries exist to reduce this risk.

Wallet withdrawals

Unspent wallet balance belongs to you. Withdrawal requests are paid to a bank account in the same name as the AlilezoHub account, after any pending transactions have settled.

Exam pins and vouchers

Pins are delivered to your dashboard and are single use. Once a pin has been revealed it cannot be refunded, because it cannot be resold.

Disputes

If you disagree with an outcome, reply on the same thread with the reference. A human reviews it. We would rather refund a borderline case than argue about it.